Need a hand with Roost, by TC Fusion LLC? We're happy to help. Reach out any time, or check the common questions below.
The fastest way to reach us is email. Tell us what's happening and, if it helps, which phone you're on — we'll get back to you.
Email support@tcfusion.devWe aim to reply within two business days.
Roost reads the sleep your phone already records. On iPhone it connects to Apple Health; on Android it connects to Health Connect. You'll be asked to grant read access when you set up the app — you can change that any time in your phone's Health settings. Prefer not to connect? You can log each night manually instead.
Your raw health data never leaves your phone. Roost only syncs the derived numbers it needs to power your ranks and your roost, and only with your explicit consent.
Roost is free to download and use. Roost Pro is an optional paid subscription that unlocks unlimited sleep history, Weekly Sleep Insights, custom quests and the full quest library, up to 6 roosts, and a supporter badge.
Prices may vary by region; the exact price and renewal term are always shown in the app before you confirm. Subscriptions renew automatically until you cancel.
Subscriptions are billed by the app store, so you manage them there — Roost can't cancel a subscription for you.
If you cancel during the free trial at least 24 hours before it ends, you won't be charged. After that, cancellation takes effect at the end of the current billing period.
First, open Roost, go to the Profile tab, and tap Restore purchases — this re-links an active subscription to your account. If that doesn't sort it out, email us and we'll help.
Your raw sleep data stays on your device and is never uploaded to our servers. Anything Roost does sync (the derived numbers behind your ranks) is tied to your account and only synced with your consent. We never sell your data.
For the full details, see the Privacy Policy.
You can delete your account and all associated data at any time — from inside the app, or by emailing us if you can't sign in. See Delete your account & data for step-by-step instructions.